All the customers using India Post Services can now lodge India Post Online Complaint using Grievance Form, Toll Free Number, Email id etc. Indian Postal Department is very popular among the citizens since very long. Common problems include Open Parcel, Delay in Delivery, Article loss, Broken parcel, Wrong Delivery etc. In case of any problem, please contact India Post Complaint Customer Care.
Although Indian Postal Department is famous for its services, yet in case of any grievance online complaint registration is available. Depending upon the type of transaction, complaint categories varies. Here are some common categories of transactions available with India Post.
- Business Parcels
- Express Parcels
- Indira Vikas Patra
- Insured Letters
- Insured Parcels
- Kisan Vikas Patra
- MNREGA Account
- Money Orders
- Monthly Income Scheme
- National Savings Certificate
- Postal Life Insurance
- Public Provident Fund
- Recurring Deposit
- Registered Letters
- Registered Parcels
- Rural Postal Life Insurance
- Savings Bank
- Speed Post – COD
- Speed Post Letters
- Term Deposit
- Value Payable Parcels etc.
India Post Online Complaint
Complete Process to register India Post Online Complaint along with the Toll Free Number and email id is available. Please note that the complaint definition differs from category of complaint. As a speed post letter may get deliver to wrong address or packet is open. However for MGNREGA Account, Wages Payment not received is a problem. These details are available in the India Post Online Complaint Form.
Please follow the India Post Complaint Registration process regarding Employee misbehave or alike problem.
- Firstly, Contact Post Master of the Office
- In case of no solution, contact Chief Post Master General- CPMG (State Wise)
- Even if you do not find satisfactory solution, Please register the ministry level official complaint (Given below)
|India Post Online Complaint Form All Categories||Register Now|
|Customer Care Toll Free India Post Complaint||1800-266-6868/ 1800-11-2011 (International Mails)|
|Locate Pin Code of Any Area (All India)||Enter Area|
|State Wise Complaint Chief Post Master General||State Wise List|
|India Post Highest Level Complaint (Hon’ble Minister)||Telephone: 011- 23739191, 23372177, 23723330 (Fax)
Email: [email protected], [email protected]
Also, specific officers are there to help complainants (शिकायतकर्ता), in case of they do not find solution.
Complaint Wise Contact Detail India Post
Since a India Post operates for a broad variety of services, so nature of complaint is different every time. Assigning one officer will not help, so here is the list of officers. Each officer’s contact number and email id is available.
|Nature of complaint||Officer’s Designation & Address||E-mail ID, Telephone No. & Fax No.|
|Complaint on delayed delivery / non-delivery of Speed Post , Express Parcel, Business Parcel, Logistics Post , Non payment of COD amount and any other complaint regarding premium products||
i) Public Grievance (PG) Division, Postal Directorate, New Delhi 110 001.
ii) Dy. General Managr (BP) for EPP, LP, BP.
iii) ADG (IM) for International Mail.
iv) DDG (PG) for Registerred Letter / Parcel.
PG Division – -011-23036397, Director(PG)- 011-23096151, 011-23036814 for (i) &(ii) in Column 3.
i) Dy.General Manager (SP) – 011-23096075
ii) Dy.General Manager (BP) – 011-23096075
iii) ADG (IM) – 011-23096112
iv) DDG (PG) – 011-23096087
|Savings Bank or Savings Certificates or claims||Deputy Director General (FS). Dak Bhavan, Sansad Marg, New Delhi— 110001.||[email protected] & [email protected] 011-23036397 (Tel)|
|Complaints on non-delivery or delayed or wrong delivery of ordinary mail articles, delayed payment or non-payment of money order or Electronic Money Orders, non-delivery or delayed delivery or non receipt of acknowledgement of Registered articles, non delivery or delayed delivery of Insured articles, Parcels, Packets, abstraction of contents. Staff Misbehave and all other categories.||Deputy Director General (PG & QA), Dak Bhavan, Sansad Marg, New Delhi— 110001.||[email protected] 011-23096087 (Tel), 23353883(Fax)|
|Postal Life Insurance or Rural Postal Life Insurance.||Chief General Manager (PLI), PLI Directorate, Chanakya Puri, New Delhi—110021.||[email protected] 011-24672461 (Tel), 26882838 (Fax)|
|Postal employees Pension matters & Gramin Dak Sevaks||
Deputy Director General (Establishment), Dak Bhavan, Sansad Marg, New Delhi—110001.
|011-23096098(Tel), 23096007(Fax) |
This will fetch you a solution.
India Post Official Address
Although, all information is available in detail and you will surely get the solution of Problem. But still if you are not getting any satisfactory reply please forward complaint. For lodging complaint to the highest Ministry level, please read the contact information. You can also contact Postal Directorate Officers and lodge India Post Complaint via Mail on the following address.